BAHAR BRIDGE LTD customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
info@baharbridge.com
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Website user information (including user journeys and cookie tracking)
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Marketing preferences
- Website and app user journey information
We collect or use the following information for research or archiving purposes:
- Names and contact details
- Website and app user journey information
We collect or use the following information to comply with legal requirements:
- Name
- Contact information
- Financial transaction information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
- Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
- Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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- We collect and use personal information based on our legitimate interest to provide and improve our services and goods. This includes analyzing website traffic and user behavior through tools like Google Analytics to enhance user experience and optimize our offerings. The benefits of collecting this information include: Improved User Experience: By understanding how users interact with our website, we can make informed decisions to enhance navigation, content, and overall user satisfaction. Personalized Services: Collecting contact details allows us to communicate effectively with our users, providing them with relevant updates, support, and personalized offers. Operational Efficiency: Analyzing data helps us identify and address any issues promptly, ensuring our services run smoothly and efficiently. We ensure that the collection and use of personal information do not unfairly impact the privacy or rights of our users. We implement robust security measures to protect data and provide clear options for users to manage their privacy preferences. The benefits of these practices outweigh the potential risks, as they contribute to a better, more tailored service for our users without compromising their privacy.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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- Enter your legitimate interest for collecting or using personal information for service updates or marketing purposes You need to explain your legitimate interests. Include information about of the benefit of collecting or using people’s information and why the benefits are greater than the possible risks or impact on the people involved. Make sure you don’t unfairly put your needs above theirs.
Our lawful bases for collecting or using personal information for research or archiving purposes are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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- We collect and use personal information based on our legitimate interest to conduct research and maintain accurate archives. This includes analyzing user data to improve our services and preserve important records for future reference. The benefits of collecting this information include: Enhanced Service Quality: By conducting research, we can gain valuable insights into user behavior and preferences, allowing us to improve our services and better meet user needs. Historical Accuracy: Maintaining accurate archives ensures that we have a reliable record of past interactions and transactions, which can be crucial for legal, regulatory, and operational purposes. Innovation and Development: Research helps us innovate and develop new features and services that benefit our users and the broader community. We ensure that the collection and use of personal information do not unfairly impact the privacy or rights of our users. We implement robust security measures to protect data and provide clear options for users to manage their privacy preferences. The benefits of these practices outweigh the potential risks, as they contribute to a better, more informed service for our users without compromising their privacy.
Our lawful bases for collecting or using personal information for legal requirements are:
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Directly from you
- Publicly available sources
- Third parties:
- Google Analytics
[Insert information about how long you store personal information here.]
We are currently developing our retention schedule to ensure compliance with data protection regulations. Once finalized, it will be included in this privacy notice. In the meantime, we follow industry best practices to determine how long we keep personal information.
Data processors
Google Analytics
This data processor does the following activities for us: Google Analytics acts as a data processor by collecting and analyzing data about how visitors interact with your website. This includes tracking metrics such as page views, session duration, bounce rates, and user demographics. The insights gained from this data help you understand user behavior, optimize website performance, and improve user experience.
Other
This data processor does the following activities for us: MailerLite acts as a data processor by managing and executing email marketing campaigns on your behalf. This includes collecting and storing subscriber information, sending emails, and analyzing campaign performance. The insights gained from this data help you understand subscriber engagement, optimize email content, and improve overall marketing effectiveness. Zervant acts as a data processor by managing invoicing and accounting services on your behalf. This includes collecting and storing financial transaction information, generating invoices, and maintaining accurate financial records. The insights and data provided by Zervant help you streamline your financial operations, ensure compliance with accounting standards, and improve overall business efficiency
Others we share personal information with
- Professional or legal advisors
- Relevant regulatory authorities
- Publicly on our website, social media or other marketing and information media
- Suppliers and service providers
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
12 September 2024